Not happy with our previous resolution?
We are here to help. If you are dissatisfied with the service you have received, you can contact our service desk via the contact form on our contact page.
Taking Your Complaint Further
If a suitable resolution has not been achieved, you can make a formal complaint in writing to our Managing Director at the address provided on that same page. Please include the following information:
Please include the following information:
- Your name and contact details
- Your domain name and site name (if different), as well as your username or email linked to your account
- A clear description of your concern or complaint
- What steps you would like us to take to resolve the issue
- Mark the letter clearly with “Complaint” at the top so that it can be dealt with appropriately
We will address complaints effectively, fairly, and confidentially.
- All complaints will be acknowledged within three working days, and a likely timescale for resolving the dispute will be provided.
- We will keep the consumer informed about progress in an informative way.
- All complaints will be logged to help us identify services that need improvement and to monitor them.
Failure by us to enforce any of the terms and conditions will not affect our right to enforce the rest of the terms and conditions. The contract between us shall be governed by the laws of England and Wales, and any dispute will be resolved exclusively in the courts of England and Wales. We will try to resolve disputes when they first arise.